Emergency Medical Assistance Product Features and Benefits
Emergency Medical Transportation (assistance) - If a customer suffers an injury or illness that requires medical treatment of hospitalization, MFT Travel Services will coordinate and arrange emergency medical transportation to the nearest most appropriate medical facility. Once the customer is stabilized, we then coordinate his/her return to a hospital near home.Medical Referrals - The customer will be provided with a list of physicians and dentists in the area in which they are traveling.
Repatriation of Mortal Remains – Arrange for the preparation and air transportation of a traveler’s mortal remains in the event of death while traveling.
Emergency Prescription Replacement - If medications are lost or stolen, our medical call center will assist the customer in obtaining new prescriptions and also in shipping to the customer in their current location.
Dispatch of Doctor or Specialist – We can arrange for a medical consultation or doctor visit if the client is unable to make it to a doctor.
Visitor to Bedside – Arrangements for relatives or visitors to travel to the client’s bedside can be made through the client services 24-hour help line.
Return Travel Arrangements – In the event of hospitalization, arrangements will be made for unattended minors traveling with the client to be flown home.
Family Liaison and Message Relay – MFT Travel Services will facilitate communications between the client and their family if the client is unable to do so.
Medical Case Monitoring - If the customer is hospitalized when traveling away from home, our medical advisors monitor the case from initial admission until discharge by maintaining close contact with the patient’s attending physician, family doctor, and family. Our medical advisors also help determine if adequate care is available locally and if necessary, facilitate the evacuation of the customer to the nearest appropriate medical facility.